Network troubleshooting digital assistant system
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United States of America Patent
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May 24, 2022
Grant Date -
Nov 19, 2020
app pub date -
Aug 5, 2020
filing date -
Apr 6, 2017
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Abstract
A system includes one or more processors and a memory. The processor(s) effectuates operations including receiving a query, wherein the query identifies one or more problems in the network. The processor(s) further effectuates operations including retrieving contextual information and problem information, associated with the one or more problems, from a knowledge base and generating a first recommendation list comprising one or more recommendations, wherein each of the one or more recommendations comprises the contextual information or the problem information and at least one course of action. The processor(s) further effectuates operations including receiving a selection of a recommendation from the first recommendation list and updating the knowledge base to include information associated with the selection of the recommendation and generating, in response to a further query, a second recommendation list comprising one or more further recommendations that include further contextual information or further problem information retrieved from the knowledge base.
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