Proactive outage detection based on user-reported issues
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United States of America Patent
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Sep 7, 2021
Grant Date -
Sep 12, 2019
app pub date -
Feb 14, 2019
filing date -
Feb 16, 2018
priority date (Note) -
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Abstract
An outage detection system identifies a reported incident as a candidate outage incident based upon an input received from a first user of a customer concerning the reported incident; determines whether the candidate outage incident relates to at least a threshold number of prior candidate outage incidents reported by other users; and, if so, associates the candidate outage incident with the prior candidate outage incidents, and identifies the candidate outage incident and the associated prior candidate outage incidents as relating to an outage.
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