Interactive virtual agent conversation triggered by coded optical indicia
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United States of America Patent
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Nov 17, 2020
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N/A
app pub date -
Jul 26, 2018
filing date -
Jul 26, 2018
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Abstract
A virtual agent for resolving an issue with one or more objects is described, wherein each object is accessible by one of more users of a customer. The virtual agent receives information derived from one or more coded optical indicia specifying an intent of a virtual agent conversation, wherein the intent identifies an issue to be resolved; and based on the intent, process the information to further resolution of the issue. The received information may further specify at least one parameter, wherein the at least one parameter represents supplemental information required for resolution of the issue.
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