Systems and methods for providing integrated computerized personal assistant services in telephony communications
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United States of America Patent
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Nov 3, 2020
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N/A
app pub date -
Jan 17, 2020
filing date -
Aug 24, 2016
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Abstract
Systems and methods for providing integrated computerized personal assistant services in telephony communications are provided herein. In some embodiments, the method comprises transmitting, by a call processing system, (A) voice-based data generated during the telecommunication session and (B) identification information of at least one of the first or second participants to a computerized virtual assistant system, wherein the voice-based data generated during the telecommunication session includes an actionable command; and receiving, from the computerized virtual assistant system, a response from at least one service provider regarding a performance of the actionable command.
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