Sankey diagram graphical user interface customization

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 10628775
APP PUB NO 20170039233A1
SERIAL NO

14821332

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Abstract

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A system, method, and computer program product for selecting, processing, and visually depicting information in real time using in-memory technology and user-customizable Sankey diagrams in a graphical user interface. Embodiments receive data describing contact interactions with a business establishment, select interactions occurring frequently during a given time span that led to selected target events, and aggregate similar interaction sequences into paths displayed with widths denoting relative flow quantities. Embodiments modify the depicted information according to user customization of the Sankey diagram. Coherent coordination of visual depiction by context, associated algorithms and models, data sources, event types, and various graphical indicia helps provide an intuitive exploratory situational overview and enables user-driven detailed investigations of complex data via manipulations of the Sankey diagrams. Business assessments and properly directed business actions may improve marketing campaign and customer service effectiveness and increase return on investment without requiring extensive user training or database expertise.

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Patent Owner(s)

Patent OwnerAddress
SAP SEDIETMAR-HOPP-ALLEE 16 WALLDORF D-69190

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
El-Jayousi, Mohannad L'lle-Bizard, CA 23 341
Gauthier, Alain Montreal, CA 48 660
Ghorayeb, Roy Montreal, CA 22 322
Iftikhar, Ghufran Vaudreuil-Dorion, CA 5 85
Poncik, Rischa Dorval, CA 6 86
Toubal-Seghir, Farid Laval, CA 6 103
Zdralek, James Montreal, CA 5 85
Zhang, Wanling Montreal, CA 9 128

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