System and method for managing artificial conversational entities enhanced by social knowledge

Number of patents in Portfolio can not be more than 2000

United States of America

PATENT NO 10599644
APP PUB NO 20180075335A1
SERIAL NO

15265615

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Abstract

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A method for answering a natural-language user query includes receiving a query from a user by a central agent, parsing the query, and determining if an answer is known to the central agent as being within a local database. If the answer is known, the query is answered with a known natural-language answer using the local database. If not, artificial conversational entity (ACE) invocation is performed. The ACE invocation includes determining a topical field for the query, determining an ACE, of a plurality of ACEs, to send the query to, based on the topical field, and sending the query to the ACE. If the ACE is capable of answering, a natural-language answer is received from the ACE and presented to the user. If not, a natural-language answer is created using social knowledge and presented to the user. Social knowledge includes data crawled from subscriber-provided content of social media services.

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Patent Owner(s)

Patent OwnerAddress
INTERNATIONAL BUSINESS MACHINES CORPORATIONNEW ORCHARD ROAD ARMONK NY 10504

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Braz, Alan Campinas, BR 15 201
Cavalin, Paulo Rodrigo Rio de Janeiro, BR 9 157
Diniz, de Figueiredo Flavio Vinicius Rio de Janeiro, BR 2 132
Gatti, De Bayser Maira Rio de Janeiro, BR 9 158
Santos, Souza Renan Francisco Rio de Janeiro, BR 4 147

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