Remote maintenance system for image processing apparatus, capable of reducing user's time and effort, communication establishment method, and storage medium
Number of patents in Portfolio can not be more than 2000
United States of America
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Feb 4, 2020
Grant Date -
Nov 15, 2018
app pub date -
May 2, 2018
filing date -
May 2, 2018
priority date (Note) -
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Abstract
A remote maintenance system capable of reducing user's time and effort required to establish communication between an image processing apparatus and an operator terminal. An operator terminal performs remote maintenance communication with an image processing apparatus via a relay server, for performing a maintenance operation of the image processing apparatus. A connection request for connecting to an operator terminal is received from an image processing apparatus, and the remote maintenance communication between the image processing apparatus and the operator terminal is established based on the connection request. When the connection request is received, an operator terminal that has not established the remote maintenance communication is assigned to an image processing apparatus that has sent the connection request, and the remote maintenance communication between the image processing apparatus having sent the connection request and the assigned operator terminal is established.
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