Systems and methods for producing build calls
Number of patents in Portfolio can not be more than 2000
United States of America
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Jan 14, 2020
Grant Date -
Apr 12, 2018
app pub date -
Dec 13, 2017
filing date -
Dec 13, 2017
priority date (Note) -
In Force
status (Latency Note)
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Abstract
Techniques are disclosed for making an automated telephone call more interactive and intelligent by saving responses gathered from a previous call and using that information to build more personal and engaging subsequent interactions. An initial telephone call can be designed with data needs in mind. Relevant responses from the initial calls can be captured and stored and a follow-up call can be created that includes dialogs that reference specific information from the previous interactions with the system. Such build call techniques can be utilized on outbound, as well as inbound calls, and can simulate a human being's ability to listen, remember and refer to past conversations, making the automated telephone calls more interactive and effective.
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