Automated call center software build generator
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United States of America Patent
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May 14, 2019
Grant Date -
Jan 26, 2017
app pub date -
Oct 3, 2016
filing date -
Sep 30, 2010
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Abstract
A call center (CC) generator includes generator software (GSW) executing on a computerized appliance from a machine-readable physical medium, an input interface for receiving a CC configuration, access to a data repository storing CC software components, a function relating configuration parameters to individual ones of the stored CC software components, and an output interface for delivering a CC SW suite. The CC generator, executing the GSW, considers the CC configuration, applies the relating function, selects CC software components to copy from the data repository, and builds the CC SW suite for output.
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