Virtual identifier for emergency call handling
Number of patents in Portfolio can not be more than 2000
United States of America Patent
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Mar 5, 2019
Grant Date -
Jun 29, 2017
app pub date -
Nov 16, 2016
filing date -
Apr 15, 2015
priority date (Note) -
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Abstract
In one of its aspects the technology disclosed herein concerns an Internet Protocol (IP) telephony communication system (20) comprising a location server (150(13)) and a call server (52). The location server (150(13)) is configured to obtain a first virtual identifier associated with a first telephony visit associated with a customer account to a first physical location and to obtain a second virtual identifier associated with a second telephony visit associated with the customer account to a second physical location. The location server (150(13)) is configured to obtain the first virtual identifier and the second virtual identifier in coordination with an emergency answering service (58). The call server (52) is configured to provide the emergency answering service (58) with an appropriate one of the first virtual identifier and the second virtual identifier in accordance with whichever of the first physical location and the second location is an emergency location from which an emergency call associated with the customer account is placed.
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