System and method for geo-location based media recording for a contact center

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United States of America Patent

PATENT NO 10063693
APP PUB NO 20180048758A1
SERIAL NO

15723019

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Abstract

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A system and method for recording media for a contact center includes establishing via a processor in a first geographic location, a communication session between first and second communication devices. The processor determines that media exchanged during the media session is to be recorded. The processor identifies a second geographic location associated with a resource involved in the media session, and identifies a media controller associated with the second geographic location. The media controller bridges the media path between the first and second communication devices, and the media exchanged during the media session is recorded.

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Patent Owner(s)

Patent OwnerAddress
GENESYS CLOUD SERVICES INC1302 EL CAMINO REAL SUITE 300 MENLO PARK CA 94025

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Blander, Daniel Anaheim Hills, US 10 177
Cicchitto, Angelo Milan, IT 11 181
Culbert, Jeffrey Richmond Hill, CA 10 154
Filonov, Vladimir Lafayette, US 10 177
Gvildys, Paul Toronto, CA 12 192
Lum, Henry R Markham, CA 8 129
Subramaniam, Somasundaram Tamil Nadu, IN 10 177

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