Joel A Johnstone

Inventor

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Work History

Patent OwnerApplications FiledYear
ALCATEL LUCENT
2
2
2
2
2
2
2
2
2
1998
1999
2001
2002
2003
2004
2005
2006
2015
GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
10
1
1
1998
1999
2000

Inventor Addresses

AddressDuration
SAN DIEGO, CA, USAug 09, 01 - Jul 11, 02
San Diego, CAAug 22, 00 - Oct 10, 06
San Diego, CA, USMay 09, 02 - May 24, 16

Technology Profile

Technology Matters
G06F: ELECTRIC DIGITAL DATA PROCESSING 19
G06Q: DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR 2
G09G: ARRANGEMENTS OR CIRCUITS FOR CONTROL OF INDICATING DEVICES USING STATIC MEANS TO PRESENT VARIABLE INFORMATION 1

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Patents / Publication

Patents / Publication #Year of Publication / IssuedTitleCitations
93508082016Method for routing transactions between internal and external partners in a communication center12
2015/0201,0212015Method For Routing Transactions Between Internal And External Partners In A Communication Center14
89712162015Method for routing transactions between internal and external partners in a communication center4
77790672010User specific support in communications systems22
71207002006Method and system for processing multi-media transactions in a communication center43

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