WEST CORPORATION

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Patent Activity in the Last 10 Years

Technologies

Intl Class Technology Matters Rank in Class
 
  
 
H04M TELEPHONIC COMMUNICATION 15650
 
  
 
G06F ELECTRIC DIGITAL DATA PROCESSING 68379
 
  
 
H04W WIRELESS COMMUNICATION NETWORKS 68121
 
  
 
H04L TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION 52233
 
  
 
G06Q DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR 44130
 
  
 
G10L SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION 2968
 
  
 
H04N PICTORIAL COMMUNICATION, e.g. TELEVISION 14228
 
  
 
G08B SIGNALLING OR CALLING SYSTEMS; ORDER TELEGRAPHS; ALARM SYSTEMS 787
 
  
 
H04B TRANSMISSION 5205
 
  
 
H04Q SELECTING 5105

Top Patents (by citation)

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Recent Publications

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Recent Patents

Patent # Title Filing Date Issue Date Intl Class
9924032 Mobile voice self service systemJan 06, 16Mar 20, 18[H04M, G10L, H04W]
9924039 Mobile care with a virtual queueMay 16, 17Mar 20, 18[H04M, H04L, G06Q, H04W]
9911115 Systems and methods for conducting transactions with a customer using text messagesMar 28, 17Mar 06, 18[H04N, G06Q, H04W]
9913115 System and method for identifying SMS messages from multiple originators using a shared shortcodeApr 04, 17Mar 06, 18[H04M, H04L, H04W]
9906644 Ported and disconnected wireless number distinction based on number portability database status and opted-in file statusDec 07, 15Feb 27, 18[H04M]
9870553 Individual XML message processing platformJan 14, 14Jan 16, 18[G06Q, G06F]
9871919 User input driven short message service (SMS) applicationsJan 24, 17Jan 16, 18[H04M, G06F, H04W]
9867016 System and method for locating a mobile phone with moveable wireless beaconsNov 17, 14Jan 09, 18[H04M, H04W]
9860377 Applying user preferences, behavioral patterns and environmental factors to an automated customer support applicationJan 03, 17Jan 02, 18[H04M]
9847996 System, method, and computer-readable medium that facilitate voice biometrics user authenticationOct 12, 15Dec 19, 17[H04L, G10L]

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Expired/Abandoned/Withdrawn Patents

Patent # Title Status Filing Date Issue/Pub Date Intl Class
2016/0029,196 SYSTEM AND METHOD FOR ROUTING EMERGENCY SERVICES CALLS FROM FIXED WIRELESS TERMINALSAbandonedJul 21, 15Jan 28, 16[H04W]
2015/0281,928 SYSTEM AND METHOD FOR FLEXIBLY SENDING COMMERCIAL MOBILE ALERT SYSTEM MESSAGES (CMAS) AND EARTHQUAKE AND TSUNAMI WARNING SYSTEM (EWTS) ALERT MESSAGESAbandonedApr 01, 14Oct 01, 15[H04L, H04W]
2014/0146,951 SYSTEM AND METHOD FOR PROVIDING CONTINUED ANSWERING OF SPECIAL NUMBER CALLS WHEN A PRIMARY ANSWERING POSITION IS ABANDONEDAbandonedNov 23, 12May 29, 14[H04M]
2014/0148,141 SYSTEM, APPARATUS AND METHOD FOR CONTROLLING TRANSMISSION OF SELECTED COMMUNICATIONS TO A MOBILE COMMUNICATION DEVICE CARRIED BY A VEHICLEAbandonedMar 13, 13May 29, 14[H04W]
2014/0140,488 SYSTEM AND METHOD FOR PROVIDING CONTINUED ANSWERING OF SPECIAL NUMBER CALLS WHEN A PRIMARY ANSWERING POSITION IS PERSISTENTLY BUSYAbandonedNov 20, 12May 22, 14[H04M]
2014/0094,135 SYSTEM AND METHOD FOR PROVIDING CONTINUED ANSWERING OF SPECIAL NUMBER CALLS WHEN A PRIMARY ANSWERING POSITION IS EFFECTING CALL DIVERSIONAbandonedOct 03, 12Apr 03, 14[H04M, H04W]
8655746 Methods and system for providing real time offers to a user based on obsolescence of possessed itemsExpiredNov 21, 11Feb 18, 14[G06Q]
8606675 Method of networking marketingExpiredMar 12, 13Dec 10, 13[G06Q]
2013/0318,171 SYSTEM AND METHOD FOR SENDING A NOTIFICATION BASED UPON INFORMATION CONVEYED VIA UNILATERAL MESSAGINGAbandonedMay 24, 12Nov 28, 13[G06F]
2013/0272,516 SYSTEM AND METHOD FOR DYNAMICALLY ROUTING A SPECIAL NUMBER CALL TO A FUNCTION-FOCUSED ANSWERING UNITAbandonedMar 22, 13Oct 17, 13[H04M]
2013/0259,030 SYSTEM AND METHOD FOR PROVIDING AN INDICATION OF CERTAINTY OF LOCATION OF ORIGIN OF AN INTERNET PROTOCOL EMERGENCY CALLAbandonedMay 09, 13Oct 03, 13[H04M]
2013/0203,371 SYSTEM AND METHOD FOR TREATING A SPECIAL NUMBER SERVICE REQUEST MESSAGE SENT TO A SPECIAL NUMBER SERVICE ANSWERING POSITION USING A MULTI-MEDIA MESSAGING SERVICE FORMATAbandonedAug 29, 12Aug 08, 13[H04M, H04W]
2013/0203,374 APPARATUS AND METHOD FOR EFFECTING EMERGENCY SERVICE CALLS WITH A WIRELESS NETWORKAbandonedOct 09, 12Aug 08, 13[H04W]
2013/0102,272 SYSTEM AND METHOD FOR DETERMINING A WIRELESS ACCESS LOCALE FOR PLACING A WIRELESS CALLAbandonedOct 20, 11Apr 25, 13[H04W]
8290829 Methods and apparatus for intelligent selection of goods and services in telephonic and electronic commerceExpiredJul 01, 11Oct 16, 12[G06Q]
8078503 Methods and system for providing real time offers to a user based on obsolescence of possessed itemsExpiredSep 17, 10Dec 13, 11[G06Q, G06F]
2011/0206,036 SYSTEM AND METHOD FOR METHOD FOR PROVIDING AN INDICATION OF CERTAINTY OF LOCATION OF ORIGIN OF AN INTERNET PROTOCOL EMERGENCY CALLAbandonedFeb 25, 10Aug 25, 11[H04M, H04L]
2011/0177,305 POLISHING PAD AND METHOD FOR MAKING THE SAMEAbandonedApr 14, 10Jul 21, 11[B32B]
2010/0093,306 SYSTEM AND METHOD FOR AVAILING INFORMATION RELATING TO A CIRCUMSTANCEAbandonedOct 09, 08Apr 15, 10[H04M, H04W]
2010/0048,162 SYSTEM AND METHOD FOR EFFECTING SPECIAL TREATMENT OF EMERGENCY SERVICE CALLS ORIGINATING IN A TEMPORARILY DESIGNATED REGIONAbandonedAug 19, 08Feb 25, 10[H04M]

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