ROCKWELL ELECTRONIC COMMERCE CORP.

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Patent Activity in the Last 10 Years

Technologies

Intl Class Technology Matters Rank in Class
 
  
 
H04M TELEPHONIC COMMUNICATION 52111
 
  
 
G06F ELECTRIC DIGITAL DATA PROCESSING 15432
 
  
 
H04L TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION 12273
 
  
 
G10L SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION 592
 
  
 
H04B TRANSMISSION 3207
 
  
 
H04J MULTIPLEX COMMUNICATION 3122
 
  
 
H04Q SELECTING 3107
 
  
 
B43L ARTICLES FOR WRITING OR DRAWING UPON; ACCESSORIES FOR WRITING OR DRAWING 18
 
  
 
G06N COMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS 165
 
  
 
G11C STATIC STORES 1150

Top Patents (by citation)

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Recent Publications

Publication # Title Filing Date Pub Date Intl Class
2004/0203,629 Intelligent interactive voice response unitMar 04, 02Oct 14, 04[H04M]

Recent Patents

Patent # Title Filing Date Issue Date Intl Class
8416943 System and method for distributing customer contactsJul 31, 01Apr 09, 13[H04M]
8041023 System and method of using a phone to access information in a call centerSep 29, 00Oct 18, 11[H04M]
7917623 Method of allocating data communication sessions based upon user informationJan 03, 02Mar 29, 11[G06F]
7822016 IP ACD using SIP formatJan 20, 04Oct 26, 10[H04L]
7773740 Agent registration and bidding systemJul 09, 03Aug 10, 10[H04M, H04L]
7599350 Packet prioritizing voice over packet network phone and systemMay 01, 01Oct 06, 09[H04L]
7492888 Method and apparatus for assigning priorities by applying dynamically-changeable business rulesSep 24, 02Feb 17, 09[H04M]
7466686 Multi-protocol agent telephone systemNov 30, 01Dec 16, 08[H04L]
7460651 Contact identifier for message typesDec 16, 02Dec 02, 08[H04M]
7460659 Best practices learning for agents in a communication systemSep 27, 02Dec 02, 08[H04M]

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Expired/Abandoned/Withdrawn Patents

Patent # Title Status Filing Date Issue/Pub Date Intl Class
2005/0232,408 System for contact system entities beyond end-points to track state availability and capabilites by implementing SIP presence technologiesAbandonedApr 15, 04Oct 20, 05[H04M]
2003/0097,339 Method and apparatus for sharing customer dataAbandonedNov 16, 01May 22, 03[G06F]

Top Inventors for This Owner

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