FIRSTPOINT CONTACT TECHNOLOGIES, LLC

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Patent Activity in the Last 10 Years

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Technologies

Intl Class Technology Matters Rank in Class
 
  
 
H04M TELEPHONIC COMMUNICATION 13263
 
  
 
G06F ELECTRIC DIGITAL DATA PROCESSING 23424
 
  
 
H04Q SELECTING 1793
 
  
 
H04L TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION 16269
 
  
 
G10L SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION 790
 
  
 
H04J MULTIPLEX COMMUNICATION 6119
 
  
 
H04B TRANSMISSION 4206
 
  
 
G09G ARRANGEMENTS OR CIRCUITS FOR CONTROL OF INDICATING DEVICES USING STATIC MEANS TO PRESENT VARIABLE INFORMATION 2149
 
  
 
H03K PULSE TECHNIQUE 2129
 
  
 
A47C CHAIRS 152

Top Patents (by citation)

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Recent Publications

Publication # Title Filing Date Pub Date Intl Class
2004/0203,629 Intelligent interactive voice response unitMar 04, 02Oct 14, 04[H04M]

Recent Patents

Patent # Title Filing Date Issue Date Intl Class
8655837 Data session notification means and methodSep 30, 03Feb 18, 14[G06F]
8416943 System and method for distributing customer contactsJul 31, 01Apr 09, 13[H04M]
8068597 Method and apparatus for processing customer contacts using a state machineApr 26, 04Nov 29, 11[H04M]
8041023 System and method of using a phone to access information in a call centerSep 29, 00Oct 18, 11[H04M]
8028084 IP ACD using buffer serverJan 20, 04Sep 27, 11[H04M, H04L, G06F]
7929670 Contact manipulaton and retrieval systemSep 29, 03Apr 19, 11[H04M]
7917623 Method of allocating data communication sessions based upon user informationJan 03, 02Mar 29, 11[G06F]
7822016 IP ACD using SIP formatJan 20, 04Oct 26, 10[H04L]
7773740 Agent registration and bidding systemJul 09, 03Aug 10, 10[H04M, H04L]
7739329 Web assistantOct 23, 02Jun 15, 10[G06F]

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Expired/Abandoned/Withdrawn Patents

Patent # Title Status Filing Date Issue/Pub Date Intl Class
2005/0232,408 System for contact system entities beyond end-points to track state availability and capabilites by implementing SIP presence technologiesAbandonedApr 15, 04Oct 20, 05[H04M]
2005/0047,394 Automatic contact navigation systemAbandonedAug 28, 03Mar 03, 05[H04L]
2005/0021,529 Transaction time tracking and reporting systemAbandonedJul 22, 03Jan 27, 05[G06F]
2004/0193,468 System for optimizing business rule resourcesAbandonedMar 31, 03Sep 30, 04[G06F]
2004/0105,534 System and method for providing informative communicationAbandonedAug 27, 03Jun 03, 04[H04M]
2004/0103,038 Virtual reality enabled transaction processing systemAbandonedNov 26, 02May 27, 04[G06F]
2004/0098,274 System and method for predicting customer contact outcomesAbandonedNov 15, 02May 20, 04[G06F]
2004/0081,311 Method abandoned call rescueAbandonedOct 23, 02Apr 29, 04[H04M]
2004/0042,611 Method and apparatus for inquiry resolution in a transaction processing systemAbandonedAug 27, 02Mar 04, 04[H04M]
2003/0191,632 Utilization of agent idle time in a communication systemAbandonedApr 09, 02Oct 09, 03[G10L]
2003/0171,995 Method and system for transacting and negotiating business over a communication network using an infomediary computerAbandonedMar 07, 02Sep 11, 03[G06F]
2003/0172,185 Method and system for adding text data to data communication sessionsAbandonedMar 07, 02Sep 11, 03[G06F]
2003/0097,339 Method and apparatus for sharing customer dataAbandonedNov 16, 01May 22, 03[G06F]
6028925 Telephonic switching system, telephonic switch and method for servicing telephone calls using virtual memory spacesExpiredSep 23, 96Feb 22, 00[H04M]
5932729 1-(N'-(arylalkylaminoalkyl)) aminoisoindoles; a new class of dopamine receptor subtype specific ligandsExpiredAug 07, 97Aug 03, 99[C07D]
D344521 Console for use in an automatic call distribution systemExpiredNov 16, 92Feb 22, 94[]
5181236 Automatic call returning method for call distributor with message record capabilityExpiredSep 25, 90Jan 19, 93[H04M, H04Q]
5140611 Pulse width modulated self-clocking and self-synchronizing data transmission and method for a telephonic communication network switching systemExpiredSep 29, 89Aug 18, 92[H03K]
5136579 Digital communications network with unlimited channel expandabilityExpiredOct 01, 90Aug 04, 92[H04Q]
5127004 Tone and announcement message code generator for a telephonic switching system and methodExpiredSep 15, 89Jun 30, 92[H04J]

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